Frequently Asked Questions
What is your return policy?
We want you to love your purchase, and if for whatever reason you don’t, email us within 30 days of purchase at firstname.lastname@example.org and we will do our best to make you happy. We handle returns on a case-by-case basis, and may accommodate a longer return window for holiday gifts or other special exceptions. Ultimately, customer satisfaction is our primary goal and we will work to make sure you have a great shopping experience.
Why do you have such a flexible return policy?
We hope to build trust with you and create a relationship for the long term. Standing behind what we create is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it.
Do I need a receipt from my purchase?
Probably not. Most purchases are stored in our database. Your order number helps us locate your purchase the fastest. If you don't have an order number, we may ask for more information to better assist with your request.
Do you take everything back?
We do our best to accommodate most returns, but in some cases, we cannot accept a return.
Is there a time limit? What if the item is used?
Email us within 30 days of purchase at email@example.com to make an exchange or return. We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.